KeptSolid app support
Updated
Use this page for help with the KeptSolid mobile app or office workspace. You can read it without an app account or shop membership. Shop billing is not available in the mobile app.
What to include
Tell us whether you are using iOS, Android or the office browser, the app version if available, what you were trying to do and the error wording. Your shop name can help us find the right account.
Do not email your password, sign-in code, access token, payment card details or customer notes and photos. Remove personal information from a screenshot before attaching it. We will arrange a verified way to handle sensitive records when needed.
Sign-in and shop access
Use your KeptSolid account. If the shop is missing, ask its owner to confirm your invitation and role. If sign-in or storage setup fails, note the error and contact support. Do not keep creating new accounts to work around it.
A screen that says your work is unavailable may mean the app needs to verify your current membership. Reconnect and refresh. A connected provider remains the place to manage its own operational records when its connection is unavailable.
Photos and notifications
You can continue using the app if you decline camera or notification permission. Change a previously denied permission in the device's app settings. Enable job notifications from More when your installed build supports them.
A pending note or photo is not confirmed on the server until the app reports it saved. Keep the app open to retry a pending submission. Signing out or changing shops clears local work, including unsent drafts. General offline work is not available in the current version of the app.
Account deletion
Account deletion is not automatic yet, so we handle each request by hand. To delete your account, open Delete account in the app from More or the sign-in screen, or sign in on the request page, and send a deletion request. We will delete your account within 30 days of the request and email you when it is done. The profile photo stored with the sign-in service is part of that deletion. A photo that reaches that service while the account is being deleted can be left behind, and a Google or Apple sign-in photo stays with that provider. If you cannot sign in, email hello@keptsolid.com from the email address you sign in with instead. Jobs, notes and photos you added to a shop are that shop's records and stay with it. If you own a shop, we will work out closing it with you first, including its subscription and connected services, and that can take longer than 30 days. A deletion request does not cancel a subscription or disconnect a connected service on its own.
The Delete account screen shows the date we received your request. If an earlier version of the app saved a private deletion receipt on your device, keep it. It stays available after sign-out and for 30 days after verified completion. Provider backups and diagnostic records follow their own retention, which the privacy policy describes.
App support is not an emergency service. If anyone is in immediate danger, call 911. Contact your shop directly about a service appointment.