Text-Back
$149/mo
For any shop: Housecall Pro, ServiceTitan, a whiteboard.
- Missed-call text-back within seconds
- After-hours and mid-job coverage
- Job collected by text: problem, address, window
- Emergency words ring your on-call phone
For HVACplumbingelectrical
Missed call. Job details by text.Missed call? Get the job details by text.
KeptSolid texts back missed calls for 2 to 15 truck HVAC, plumbing, and electrical shops across the United States. Fixed text questions collect the problem, address, preferred window, and name. You get the job details by text and confirm the visit yourself. Board write-back is a labeled sandbox pilot; Housecall Pro uses a text handoff. Emergency replies ring your shop's on-call list.
From $149/mo · Month to month · Your shop confirms the visit
Illustrative walkthrough
The calls you can't take
Tuesday, 2:12 PM
Attic, 118 degrees, blower motor half out
The caller gets a text before she calls the next name on Google.
Thursday, 4:40 PM
Water off at the main, slab leak, homeowner standing right there
He texts back 'no hot water since Tuesday' and you get the details with the address.
9:15 PM, after hours
Truck parked, phone on the kitchen counter, kids in bed
No-cool call. The text goes out, the on-call phone rings, and a person decides.
What a missed service call costs you
Slide to your own numbers. Eight missed calls a week is one a day and a couple on Saturday, and the after-hours ones are the ones nobody counts.
Missed-call range, per month
$1,870–$3,740
if you win back 1 in 5 to 2 in 5 of those calls
This illustration uses your inputs. We don't publish lift claims.
Multiply missed calls a month by the share you couldn't have answered, then by your average ticket. The range assumes you win back one in five to two in five of those calls. It does not promise a result.
Proof
One missed call, start to finish
A call you couldn't take turns into a text the caller can answer, then job details your shop can act on. This walkthrough shows a board write-back sandbox pilot. Until write-back is verified for your shop, you get a text handoff.
Illustrative walkthrough
- 1
2:12 PM. Denise calls. Your lead tech is in an attic with a blower motor half out and the phone down in the truck.
- 2
The unanswered call forwards to the text-back line and plays a short courtesy message.
- 3
Seconds later she gets a text from your shop. She texts back what's wrong, the address, and when she's home.
- 4
In this sandbox example, a card holds the caller's name, address, problem, and preferred window. Your shop gets a text handoff until its write-back is verified.
How it works
How it works
Three steps. You set the rules once and get back on the ladder.
01
Catch
You keep your business number and set up no-answer forwarding with your carrier. A forwarded missed call plays a short courtesy line, then starts the text-back. No one takes the job details in a phone conversation.
02
Text back and collect
Within seconds the caller gets a text from your shop's name. They text back what's wrong, the address, and when they're home. If a caller's reply matches your shop's emergency words, your on-call list is rung in order. A person from your shop decides what happens next.
03
Get the job card
You get a text with a link to the job card. Board write-back is a labeled sandbox pilot with owner approval. Your shop confirms the visit.
Who it's for
Built for your workday
Pick your trade to see the calls you might miss while you're on a job.
Where it lands
Where the job lands
Check whether your shop gets a board write or a text handoff before you choose a plan.
A text handoff means the job comes to your phone as a filled-in text: name, address, problem, window. We don't write into that board, and we don't read from it.
Housecall Pro
NextJobs arrive as a text handoff and you add them to Housecall Pro.
ServiceTitan
PlannedWrite-back is planned through the ServiceTitan Marketplace path. Today, you get a text handoff.
Whiteboard, paper, or something else
Text handoffText handoff. The job lands on your phone and you put it wherever you run the day.
Straight comparison
Against the other ways a missed call gets handled
Compare what each option does. For another provider, check its coverage, handoff, and price before you decide.
Someone talks to the caller on the phone
- KeptSolid
- A short courtesy line plays. The job details are collected by text.
- Conceded
- Shared internet leads
- Ask how the provider collects and delivers the lead.
- A service that answers the phone
- A person can answer during the service's coverage hours.
- Voicemail only
- No.
The caller hears from your shop within seconds
- KeptSolid
- A text names your shop and uses wording you approved.
- Shared internet leads
- Check whether the provider follows up on calls to your number.
- A service that answers the phone
- By voice if the service answers. Check its coverage and response terms.
- Voicemail only
- Only if they leave a message and you call back.
The job is yours alone
- KeptSolid
- Yes. It's your number and your caller.
- Shared internet leads
- For a shared lead, other shops receive it too. Check the provider's terms.
- A service that answers the phone
- Yes.
- Voicemail only
- Yes.
What lands on the board
- KeptSolid
- Job details by text. Board write-back is a labeled sandbox pilot with owner approval.
- Shared internet leads
- Check which job details arrive and how they reach your board.
- A service that answers the phone
- Check whether the service sends a message or writes to your board.
- Voicemail only
- Whatever they said, if they said anything.
A gas smell at 2 AM
- KeptSolid
- Your on-call number rings and a person decides.
- Shared internet leads
- Check whether emergency follow-up is included.
- A service that answers the phone
- Depends on their script and their hours.
- Voicemail only
- Someone from your shop must check the message and respond.
A caller who won't text
- KeptSolid
- No. If they never reply, all you get is the missed-call alert.
- Conceded
- Shared internet leads
- Not what they do.
- A service that answers the phone
- Can speak with a caller if the service answers.
- Voicemail only
- No.
What it costs
- KeptSolid
- $149 or $249 a month per shop. No contracts.
- Conceded
- Shared internet leads
- Check the lead price, charges, and refund terms.
- A service that answers the phone
- Check the plan price, usage charges, and coverage hours.
- Voicemail only
- Check what's included in your phone plan.
Bring last week's call log to the call review. We'll look at which option fits your shop, including whether you need KeptSolid.
Questions
Questions owners ask first
Is KeptSolid only for Phoenix shops?
KeptSolid is built for US trade shops across all 50 states. Phoenix is an example in the walkthroughs; we check your business line, carrier forwarding, and board setup on the call review.
Does it book a time or dispatch a tech?
No. The job card records the caller's preferred window. Your shop confirms the appointment, assigns the tech, and decides when to roll.
Does it answer the phone?
A forwarded missed call plays a short courtesy line, then starts the text-back. KeptSolid collects job details through fixed text questions. Emergency replies also ring your shop's on-call list.
What is a missed call text back service?
A missed call text back service texts a caller after a call goes unanswered. KeptSolid collects job details for HVAC, plumbing, and electrical shops through fixed text questions after a short courtesy line. Board write-back is a sandbox pilot; Housecall Pro uses a text handoff.
Can I automatically text back a missed call?
Yes. Forward missed calls to KeptSolid. After a short courtesy line, the caller gets a text from your shop's name and answers fixed questions about the problem, address, and preferred window. You get the job details by text and confirm the visit yourself.
What should I text after a missed call?
A useful text-back asks what's wrong, where they are, and when they're home, not only that you missed the call. KeptSolid sends wording you approve, collects those answers, and forwards every reply to your shop so a person can confirm the visit.
How fast does the text go out after a missed call?
The text-back starts within seconds of a forwarded missed call. It comes from your shop's name in wording you approved, and the caller can reply right away with what's wrong and where. You see the whole thread on your phone.
What happens on a real emergency, like no heat at 2 AM?
The caller gets the text-back right away. A reply that matches your shop's emergency words, such as gas smell, no heat with a baby in the house, or water through a ceiling, rings your on-call number and forwards the thread. A person from your shop decides what happens next.
Does it write the job to a board?
Board write-back is a labeled sandbox pilot and requires owner approval. Until write-back is verified for your shop, you get the job details by text. Housecall Pro uses a text handoff; your team adds the job to its board. Ask us to show you the sandbox on the call review.
We're on Housecall Pro. Does it still work?
Yes, as a text handoff today. The job arrives on your phone with name, address, problem, and window filled in, and you add it to Housecall Pro. Native write-back for Housecall Pro is planned.
Will customers know it's automated?
The text comes from your shop's name in wording you approve, so it reads like something your dispatcher would send between calls. Nothing pretends to be a person, and every reply the caller sends is forwarded to you.
What's the 15-minute call review?
We look at last week's missed calls with you: when they came in, which board you run, and what a text-back would have done with each one. Then we tell you plainly which plan fits, or that neither does.
Pricing
Two plans. No contracts.
Text-Back is $149 a month per shop. Board Write-Back is $249 a month, with board write-back in a labeled sandbox pilot and owner approval before a job is added.
Board Write-Back
$249/mo
For shops in the write-back pilot that want to approve each job before it is added.
- Everything in Text-Back
- Board write-back, in a labeled sandbox pilot
- Client, address, problem, window, and service type filled in
- Your approval before a job is added to the board
Book a 15-min call review
Board write-back is a labeled sandbox pilot and requires owner approval. Until write-back is verified for your shop, you get the job details by text. Housecall Pro uses a text handoff; your team adds the job to its board.
Call review first
Find out where your calls are going
Bring last week's missed calls. In 15 minutes, see which plan fits your shop.