For electricians
Panel open. Still lands.Panel open, breaker pulled. The next job still lands.
A call you can't take turns into a text the caller can answer. The job comes back with the address, what's out, and when they're home, ready for your shop to review. If a caller's reply matches your shop's emergency words, your on-call list is rung in order. A person from your shop decides what happens next.
From $149/mo · Month to month · Your shop confirms the visit
Illustrative walkthrough
KeptSolid texts back missed calls for 2 to 15 truck electrical shops across the United States. While you're working on a panel, the caller can text the problem, address, and preferred window. You get a job card by text and confirm the visit yourself. Board write-back is a labeled sandbox pilot; Housecall Pro uses a text handoff. Emergency replies ring your shop's on-call list.
Tuesday, 11:10 AM
Panel open, both hands in it, meter clipped on, phone face-down on the bucket
The caller gets a text before he tries the next listing.
2:30 PM, service upgrade
Utility's late, mast is up, inspector due at 3
She texts back 'half the house is out' and you get the job details with the address.
8:05 PM, after hours
Truck in the driveway, phone on the counter, a burning smell somewhere across town
'Outlet smells hot' rings your on-call phone. 'Want an EV charger quote' waits until morning.
Both hands in the panel
When your hands are in the panel, the phone has to wait. A caller with half the house dark or a question about a charger install may try the next shop before you can answer. The text-back asks for the job details while you're still working.
Hot smell or new outlet: the reply says which
The text goes out within seconds from your shop's name and asks what's going on and where. 'Add an outlet in the garage' and 'quote a 200 amp upgrade' become job cards for your team to review. 'Breaker keeps tripping and the outlet smells hot' rings your on-call phone and forwards the thread. You choose the words that count as an emergency.
What lands on the card
The job comes back as a card with what's out, the address, and when they're home. You get a text with a link to the job card. Board write-back is a labeled sandbox pilot with owner approval. Your shop confirms the visit. Your shop sets the price and arrival time; the text-back uses fixed questions to collect the details.
Works for: panel upgradeEV charger installtroubleshootingoutlet and switchceiling fanlighting installgenerator hookupGFCI replacementservice callwhole-house surge
How it works
Missed call. Text-back. Job details for your shop.
01
Catch
You keep your business number and set up no-answer forwarding with your carrier. When you cannot take a call, it forwards to a line that plays a short courtesy message and starts the text-back.
02
Text back and collect
Within seconds the caller gets a text from your shop's name, in wording you approved. They text back what's wrong, the address, and when someone's home.
03
Get the job card
You get a text with a link to the job card. Board write-back is a labeled sandbox pilot with owner approval.
Questions
Questions owners ask first
Most of our calls are quote requests. Does that fit?
Yes. A quote request reaches your shop as a job card with the scope in the caller's own words and their address, so you can price it from the truck or schedule a walk-through. It never quotes for you.
What counts as an electrical emergency?
You decide the words. Most shops flag burning smell, sparks, water near the panel, and a full outage with no utility cause. Those replies ring your on-call number and forward the thread. Everything else waits for a normal window.
We do a lot of new construction. Is this for service work only?
It texts back missed calls forwarded from the business number you connect. You can use it on your service line and leave a separate construction line as it is. We check your number and carrier forwarding on the call review.
Will it text our commercial accounts?
Commercial callers can receive the same text-back as other callers to your connected business number. Their replies go to your shop, and emergency replies ring your on-call list. Your team decides who handles the account.
What happens to after-hours calls to my electrical shop?
The caller gets a text from your shop's name within seconds asking what's out and where. 'Hot tub circuit' or 'EV charger quote' waits as a job card for your first open window. A reply matching your emergency words, such as 'outlet smells hot', rings your on-call list.
Does missed call text back work for an electrical shop?
Yes. The caller texts back what's out and where, and you get a job card by text. Board write-back is a labeled sandbox pilot and requires owner approval. Until write-back is verified for your shop, you get the job details by text. Housecall Pro uses a text handoff; your team adds the job to its board.
Call review first
Find out where your calls are going
Bring last week's missed calls. In 15 minutes, see which plan fits your shop.