For HVAC shops
Attic job. Still lands.In the attic, 118 degrees. The no-cool call still lands.
A call you can't take turns into a text the caller can answer. The job comes back with the address, the symptom, and when they're home, ready for your shop to review. If a caller's reply matches your shop's emergency words, your on-call list is rung in order. A person from your shop decides what happens next.
From $149/mo · Month to month · Your shop confirms the visit
Illustrative walkthrough
KeptSolid texts back missed calls for 2 to 15 truck HVAC shops across the United States. While you're in the attic or on a roof, the caller can text the problem, address, and preferred window. You get a job card by text and confirm the visit yourself. Board write-back is a labeled sandbox pilot; Housecall Pro uses a text handoff. Emergency replies ring your shop's on-call list.
Monday, 10:40 AM
Two trucks out, one on a changeout, dispatcher on hold with the supply house
The third caller gets a text before she gives up on the ring.
3:05 PM, July
On a roof, package unit open, condenser fan motor in your hands
He texts back 'heat pump can't keep up, home after 5' and you get the job details.
11:20 PM, first 100-degree night
Phone buzzing on the nightstand, three no-cool calls in a row
Each one gets a text. The one with the newborn rings your on-call phone.
Summer is when the phone wins or loses
In June the phone rings while every tech you have is on a roof or in an attic. A caller with a dead system may try the next shop before you get back to the truck. A text-back gives her a way to tell you what's wrong while you're still on the job.
The tech in the attic can't be the dispatcher
Your best tech is elbow-deep in a blower housing with the phone in the truck. Your dispatcher is on hold with the supply house about a compressor that was supposed to be in yesterday. Neither of them should be picking up. That's the call this catches: it texts the caller within seconds, from your shop's name, and asks what the system is doing and where the house is.
What lands on the card
The reply comes back as a job card: name, address, what it's doing (running but blowing warm, tripping the breaker, water at the air handler), and when someone's home. You get a text with a link to the job card. Board write-back is a labeled sandbox pilot with owner approval. Your shop confirms the visit. A no-cool call with a baby in the house rings your on-call phone too.
Works for: no-cool callAC repaircapacitor swapblower motorrefrigerant leakfurnace tune-upheat pump changeoutthermostat installduct repairmaintenance plan
How it works
Missed call. Text-back. Job details for your shop.
01
Catch
You keep your business number and set up no-answer forwarding with your carrier. When you cannot take a call, it forwards to a line that plays a short courtesy message and starts the text-back.
02
Text back and collect
Within seconds the caller gets a text from your shop's name, in wording you approved. They text back what's wrong, the address, and when someone's home.
03
Get the job card
You get a text with a link to the job card. Board write-back is a labeled sandbox pilot with owner approval.
Questions
Questions owners ask first
Can it tell a maintenance call from a no-cool emergency?
It reads the reply. 'Tune-up before summer' waits for your normal window. 'No cool, 92 inside, newborn' rings your on-call number and forwards the thread. You set the words that count as an emergency, and you can change them in July.
We run two techs and an office phone. Is that too small?
No. KeptSolid is built for 2 to 15 truck shops, including shops on Housecall Pro. Two trucks and an office phone fit that range.
Does it quote prices to callers?
It collects the problem, address, preferred window, and name. It never quotes a price or promises an arrival time. Your shop sets the price and confirms the visit.
What about our maintenance-plan customers who expect priority?
Their job details go to your shop like other callers' details. Your dispatcher decides which customers get priority and confirms the visit. KeptSolid does not check maintenance-plan membership or set the schedule.
What happens when someone calls my HVAC company after hours?
If nobody picks up, the caller gets a text from your shop's name within seconds asking what the system is doing and where the house is. A tune-up request waits for your first open window. A no-cool reply with a baby or an elderly parent in the house rings your on-call phone.
Is this an answering service for HVAC companies?
KeptSolid plays a short courtesy line after a missed call forwards, then collects the job through fixed text questions. You get a text with the caller's details and a link to the job card. Your shop confirms the visit and dispatches.
Call review first
Find out where your calls are going
Bring last week's missed calls. In 15 minutes, see which plan fits your shop.