For plumbers
Main's off. Still lands.Water's off at the main. The next job still lands.
A call you can't take turns into a text the caller can answer. The job comes back with the address, what's leaking, and when they're home, filled in for your board. A 2 AM no-heat call with a baby in the house still reaches a person. The caller gets the text-back, then your on-call number rings and the thread is forwarded.
From $149/mo · No contracts · Nothing answers your phone
Illustrative walkthrough
KeptSolid recovers missed calls, after-hours calls, and mid-job overflow for plumbing shops running 2 to 15 trucks on Jobber or Housecall Pro. It texts the caller back within seconds, collects the problem, address, and window by text, and hands you a job card for the board. Board write-back is running in a labeled Jobber sandbox pilot. Until it's switched on for your shop, the job comes to your phone as a text with the caller's name, address, problem, and preferred window filled in, ready for the board.
Wednesday, 9:30 AM
Crawlspace, flashlight in your teeth, cast iron coming apart in your hands
The caller gets a text before she tries the shop with the bigger billboard.
4:40 PM, water heater swap
Old tank half drained, new one on the dolly, homeowner asking about the warranty
He texts back 'kitchen drain backing up' and it's on the board with the address.
10:50 PM, after hours
Phone on the charger, boots by the door, a ceiling somewhere dripping
Water through a light fixture rings your on-call phone. A clogged shower waits until morning.
The call comes when your hands are wet
Plumbing calls don't wait for a clean moment. The phone rings while you're under a sink with the trap off, in a crawlspace with the main open, or standing in a customer's kitchen explaining why the water heater from 2009 isn't worth another anode rod. You can't answer it, and the caller with water on the floor is not leaving a voicemail.
Emergency or morning: the reply says which
So the text goes out within seconds, from your shop's name, and asks what's going on and where. 'Toilet running' and 'slow bathroom sink' land on the board for the next open window. 'Water pouring through the ceiling' or 'no water at all' rings your on-call phone and forwards the thread. You pick the words that count as an emergency.
What lands on the card
The job comes back as a card with what's wrong, the address, and when they're home. On Jobber it goes on the board. Anywhere else it's a text on your phone, a tap from the board. No prices, no promises about time, nothing pretending to be your dispatcher.
Works for: drain cleaningwater heater replacementslab leakmain line rootergarbage disposaltoilet repairleak detectionrepipesewer cameragas line
How it works
Catch the call. Text them back. Land it on the board.
01
Catch
A call rings out. You're on a roof, under a house, or the dispatcher is on the other line with the supply house.
02
Text back and collect
Within seconds the caller gets a text from your shop's name, in wording you approved. They text back what's wrong, the address, and when someone's home.
03
Land it on the board
The job shows up as a card: name, phone, address, problem, preferred window. It comes to your phone as a text, one tap from the board, and in the Jobber pilot it's written to the board with the service type you set.
Questions
Questions owners ask first
A flood at 11 PM is not a text conversation. What happens?
The caller gets the text-back right away, so they know someone saw the call. If the reply reads like water where it shouldn't be, your on-call number rings and the thread is forwarded. A person decides whether to roll a truck. Nothing waits on a text.
We do commercial work too. Does it handle that?
Yes. A property manager texting 'unit 4B, no hot water, tenant home all day' lands on the board the same way a homeowner does. If you want commercial accounts routed to a specific person, we set that up on the call review.
Does it quote drain cleaning prices?
No. It never quotes, never promises a time, and never books a price. It collects the problem, the address, and the window. Pricing stays with you and your techs.
We're on a whiteboard, not software. Is this for us?
Yes. The job comes to your phone as a text with name, address, problem, and window filled in. You write it on the board. When you move to Jobber or Housecall Pro, KeptSolid moves with you.
Call review first
Find out where your calls are going
A 15-minute call. We look at your missed-call pattern and your board, then tell you plainly whether this fits your shop.