For plumbers
Main's off. Still lands.Water's off at the main. The next job still lands.
A call you can't take turns into a text the caller can answer. The job comes back with the address, what's leaking, and when they're home, ready for your shop to review. If a caller's reply matches your shop's emergency words, your on-call list is rung in order. A person from your shop decides what happens next.
From $149/mo · Month to month · Your shop confirms the visit
Illustrative walkthrough
KeptSolid texts back missed calls for 2 to 15 truck plumbing shops across the United States. While you're under the house or changing a water heater, the caller can text the problem, address, and preferred window. You get a job card by text and confirm the visit yourself. Board write-back is a labeled sandbox pilot; Housecall Pro uses a text handoff. Emergency replies ring your shop's on-call list.
Wednesday, 9:30 AM
Crawlspace, flashlight in your teeth, cast iron coming apart in your hands
The caller gets a text before she tries the shop with the bigger billboard.
4:40 PM, water heater swap
Old tank half drained, new one on the dolly, homeowner asking about the warranty
He texts back 'kitchen drain backing up' and you get the job details with the address.
10:50 PM, after hours
Phone on the charger, boots by the door, a ceiling somewhere dripping
Water through a light fixture rings your on-call phone. A clogged shower waits until morning.
The call comes when your hands are wet
Plumbing calls don't wait for a clean moment. The phone rings while you're under a sink with the trap off, in a crawlspace with the main open, or standing in a customer's kitchen explaining why the water heater from 2009 isn't worth another anode rod. When you can't answer, a caller with water on the floor may try another shop.
Emergency or morning: the reply says which
So the text goes out within seconds, from your shop's name, and asks what's going on and where. 'Toilet running' and 'slow bathroom sink' become job cards for your team to review. 'Water pouring through the ceiling' or 'no water at all' rings your on-call phone and forwards the thread. You pick the words that count as an emergency.
What lands on the card
The job comes back as a card with what's wrong, the address, and when they're home. You get a text with a link to the job card. Board write-back is a labeled sandbox pilot with owner approval. Your shop confirms the visit. Your shop sets the price and arrival time; the text-back uses fixed questions to collect the details.
Works for: drain cleaningwater heater replacementslab leakmain line rootergarbage disposaltoilet repairleak detectionrepipesewer cameragas line
How it works
Missed call. Text-back. Job details for your shop.
01
Catch
You keep your business number and set up no-answer forwarding with your carrier. When you cannot take a call, it forwards to a line that plays a short courtesy message and starts the text-back.
02
Text back and collect
Within seconds the caller gets a text from your shop's name, in wording you approved. They text back what's wrong, the address, and when someone's home.
03
Get the job card
You get a text with a link to the job card. Board write-back is a labeled sandbox pilot with owner approval.
Questions
Questions owners ask first
A flood at 11 PM is not a text conversation. What happens?
The caller gets a text-back after the forwarded missed call. If their reply matches your shop's emergency words, the on-call list is rung and the details go to your shop. A person decides whether to roll a truck.
We do commercial work too. Does it handle that?
A property manager can text the problem, service address, and preferred window just as a homeowner can. The details go to your shop's owner; emergency replies ring your shop's on-call list. Your team decides who handles the account.
Does it quote drain cleaning prices?
No. It collects the problem, address and preferred window. Your shop sets the price and confirms the arrival time; the text-back never quotes or promises either.
We're on a whiteboard, not software. Is this for us?
Yes. The job comes to your phone as a text with name, address, problem, and window filled in. You write it on the whiteboard. When you move to Housecall Pro, KeptSolid moves with you.
How does after-hours plumbing booking by text work?
The caller who rings out at 10 PM gets a text from your shop within seconds asking what's going on and where. 'Water heater pilot won't light' comes back as a job card for your first open window. 'Main won't shut off' rings your on-call phone and forwards the thread.
Does missed call text back work with Housecall Pro for plumbers?
Yes, as a text handoff today. The caller gets the text-back, texts back what's leaking and where, and the job lands on your phone with name, address, problem, and window filled in. You add it to Housecall Pro. Native Housecall Pro write-back is planned.
Call review first
Find out where your calls are going
Bring last week's missed calls. In 15 minutes, see which plan fits your shop.