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How it works

Missed call. Get the details.

KeptSolid texts back missed calls for 2 to 15 truck HVAC, plumbing, and electrical shops across the United States. Fixed text questions collect the problem, address, preferred window, and name. You get the job details by text and confirm the visit yourself. Board write-back is a labeled sandbox pilot; Housecall Pro uses a text handoff. Emergency replies ring your shop's on-call list.

01

Catch

You keep your business number and set up no-answer forwarding with your carrier. When you cannot take a call, it forwards to a line that plays a short courtesy message and starts the text-back. The job details are collected by text.

What you see

  • The missed call on your own phone, the same as today
  • The caller hears a short courtesy line
  • The caller's number, so your shop can follow up

Illustrative walkthrough

02

Text back and collect

Within seconds the caller gets a text from your shop's name, in wording you approved. They text back what's wrong, the address, and when someone's home. KeptSolid asks for whatever's missing, one question at a time, and never quotes a price or promises an arrival time.

What you see

  • The text thread, both sides, on your phone
  • The problem in the caller's own words
  • Address and window, or a note that they didn't say

Illustrative walkthrough

03

Get the job card

You get a text with a link to the job card. Board write-back is a labeled sandbox pilot with owner approval. Your shop confirms the visit.

What you see

  • A job card with every field the caller gave you
  • The owner-approved write in the labeled sandbox pilot
  • The confirmation the caller got, word for word

Emergencies still reach a person

If a caller's reply matches your shop's emergency words, your on-call list is rung in order. A person from your shop decides what happens next. You choose the words that count. Most shops start with these.

  • Gas smell, sparks, burning smell, water near the panel
  • No heat or no cool with a baby, an elderly parent, or a medical device in the house
  • Water where it shouldn't be: ceiling, walls, floor, a main that won't shut

You stay in control

Choose your text wording, quiet hours and on-call order. Your shop keeps control of the visit.

  • Approve before write: every job waits for your tap before it goes on the board.
  • Quiet hours: the first text-back goes out immediately; routine follow-up texts wait for your open hours.
  • Dispatch stays with you: confirm the visit, set the price, and assign the tech on your board.
  • On-call list: choose whose phone rings on an emergency and in what order.

Questions

Questions owners ask first

Does it write replies on its own?

Caller messages use fixed wording. KeptSolid asks for missing job details one question at a time. Your shop handles prices, scheduling, and other questions.

What happens if nobody answers an emergency ring?

KeptSolid tries the people on your shop's on-call list and repeats the ring according to your settings. If nobody answers after the final round, the owner gets an alert. The caller is told to call 911 if anyone is in danger.

How is this different from an AI receptionist?

KeptSolid uses a short courtesy line followed by fixed text questions to collect the job details. Your shop handles questions, confirms the visit, and dispatches. Emergency replies ring your on-call list.

How does missed call text back work for an HVAC or plumbing shop?

A call to your business number rings out. Within seconds the caller gets a text from your shop's name asking what's wrong and where. They text back, and the job comes to you as a card with name, address, problem, and window. Housecall Pro shops add it to the board from a text handoff. Emergency replies ring your on-call phone.

What happens if the caller doesn't reply to the text?

Nothing is booked. Your shop can follow up using the caller's number and any details they shared. A job card never confirms an appointment by itself.

Can I approve jobs before they land on the board?

Yes. Your shop's owner approves adding a collected job to the board; a connected account and the Board Write-Back plan are required. Write-back remains a labeled sandbox pilot.

Does it work when the shop is closed?

Yes. A forwarded missed call can start the text-back after hours. The caller's replies fill the job card for dispatch to review when the shop opens, and emergency words ring the on-call phone at any hour.

Do I need a new phone number?

You keep your business number. During setup, you forward unanswered calls to your shop's KeptSolid line through your carrier. We check the forwarding with you before the shop starts using text-back.

How do I set up missed call text back?

One setup call with a person. You approve the text wording, pick the emergency words and who's on call, and turn on no-answer forwarding with your carrier. You keep your business number.

Call review first

See it against your own call log

Fifteen minutes. We look at when your calls go unanswered and which plan fits.

Book a 15-min call review